Shipping Policy

Shipping Policy

At NOIA, we prioritize delivering your orders quickly, safely, and reliably. Here's everything you need to know about how we ship your purchases:

How Do We Ship Products?

We partner with Delhivery and other leading logistics providers to ensure safe and timely delivery. Once your order is shipped, you’ll receive tracking details to monitor your shipment status online.

Shipping Charges

  • Free Shipping on orders ₹1000 & above
  • ₹99 flat shipping fee for orders below ₹1000

Order Processing & Delivery Timelines

  • Order Processing: 3–5 working days
  • Shipping Duration: 7–10 working days after processing

Note: Prepaid orders are usually delivered within 3–5 working days. In case of delays, delivery is assured within 7–8 days of purchase.

Missed Delivery Attempts

If you're unavailable at the time of delivery:

  • You may suggest a preferred time
  • A second delivery attempt will be made
  • After two failed attempts, the order returns to our warehouse and we will contact you

Can I Open My Package Before Payment?

No, this option is currently not available. For Cash on Delivery orders, the product can be opened only after making the full payment.

If you’re not satisfied with the product, you can initiate a refund or replacement without hassle.

Dispatch vs Delivery

Dispatch: When your order is packed and shipped

Delivery: When the order reaches your specified delivery address

Packaging

All products are securely packed and sealed to ensure they are not damaged in transit. Our delivery partners are trained to handle shipments with care.

Courier Partners

We choose courier partners based on your location’s serviceability. Currently, customers cannot choose their preferred courier service.

Package Tampering

If your package appears to be opened or tampered with, do not accept it. Report the issue immediately to support@noia.in.

Service Availability

To check delivery availability:

  • Visit the product page
  • Enter your PIN code in the provided field
  • Click Verify

International Shipping

We currently do not offer international delivery. However, orders can be placed from outside India for delivery within India.